State Farm® Insurance Agent Rick Altheide

"Customer of Russel Wiggs- Best agent I have ever had. NEVER had a problem- Not once until he retired & I was transferred to this office. No one EVER answers the phone at this place. I'm old fashioned- I call once a month to make a payment. That's all- a simple payment. No matter what time of day I call or how many times, no one answers the phone. It is absolutely ridiculous. Finding a new office ASAP, though I will miss you ladies Lisa, Becky, Andrea and your EXCEPTIONAL CUSTOMER SERVICE. ***** Since this review I have received nothing less than exceptional service. To you Rick, For you to pick up the phone yourself to call me & address my issue personally is greatly appreciated. Today no one cares enought to do that, let alone the name on the building. Thank you for caring enough."

"**Update: I recent had a mishap with the billing system where it didn’t let me pay to renew my policy and I called Rick’a team and spoke with Gabby. She immediately looked into, but while she was doing that she sent me a new ID card so that I was still covered. She called me back the next day and let me know something happened in the system but they extended the payment date til the following month due to it. On top of that she looked over my policy and noticed my rental car wasn’t the best option and went through them with me. She got me a better rental option and saved me money. I contacted her about two weeks later asking for a quote on my other truck I have and she came back right away with one that met all my coverage needs and saved me more than 150 bucks every 6 months. It also then gave me a multi car discount which came up with almost another 100! If you need any help I highly recommend you speak with Gabby!!! ****************************************** Rick and his team are amazing! I have had State Farm for about 20 years and have had many different agents but none as good as Rick. I had a problem with handling my life insurance policy through an old agent when I lived in Oklahoma and asked Rick if I could transfer the policy to him and have him help me. He jumped right in and started making calls to get the policy transfer and to take care of what I needed. He always responds super quick to my emails and makes sure I have everything I need! When I set up my auto with his team they even sent me a thank you card with a Starbucks gift card. They called about a week later to check in and make sure everything was good and I had everything I needed! I will only work with Rick and his team now!"

"A sincere thank you to Rick and Gabby for their professional customer service. Gabby was extremely courteous and responded in a timely manner, she answered all my questions and even got me some great quotes! I felt very comfortable with the changes made and felt she listened to my needs. I am forever grateful to their services."

"Rick altheide is one of the most unprofessional insurance agents I have ever had the misfortune of dealing with. He created a rental policy that I was told I didn’t qualify due to not being able to provide info on a previous claim from a different insurance company .I never signed up or agreed to the policy also. And for the past 2 months I am still getting billed and when asked if I could get a letter showing that policy was canceled he told me eventually and hung up that phone after I started yelling. Stay far far away there are many other State Farm agents in Elpaso"

"Rick Altheide is one of a kind. His personal touch with his customers is first class. He has an amazing staff that is always friendly. I insure everything from my home/cars to jewelry/golf clubs. If I ever have any questions, he is there to answer them for me. He is like family! I highly recommend his agency."

"Great staff!! Super friendly, helpful, and knowledgeable on all our insurance needs. We use them for our cars, house and life insurance, and Rick even helped us when purchasing a home!! State Farm prides themselves in their customer service and attentive agents, Rick Altheide’s office knocks this out of the park."

"The lovely staff at this agency are always keeping in touch with me. If they see I have a discount that I'm missing out on, they'll call me to let me know! They also offer free notaries for customers which has been very helpful for me. I've had the best insurance experience with this company by far."