
State Farm® Insurance Agent Rick Altheide
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Amber Valles
February 2, 2024
"Horrible experience do not recommend this agent or associates at this location, requested a home insurance quote was told they were not able to tell me as to why, gave me opinions as to why they could not quote me. Took it upon myself went to a different location in el paso who handles state farm and they provided me the quote in 20 minutes. Horrible experience do not recommend this location"
"Amber, this experience surprises me and disappoints me as well. My team generally is exceptional at the service they provide and i know you were able to appreciate that when we worked with you on your auto insurance.. Your circumstances at the time you called our office did not permit us to provide a quote for your house, for that I am sorry. If you were able to get a quote from another State Farm agent and complete the sales process, please give me a call and I can forward your auto policy to them as well."
Patrick Reed
October 30, 2023
"What an amazing team! Manager Gabby helped me with a time-sensitive emergency issue out of state and was critical towards resolving issues with a vehicle claim and rental. Every time I call they immediately answer, staff members Becky and Lisa know who I am and my policy information, are super friendly, and are highly professional. They always have a solution for any problem and demonstrate such amazing customer service. Definitely recommend and continue to remain with State Farm because of this outstanding group of hard-working individuals. Thank you!"
"Patrick, thanks for the kind remarks, you made the girls' day. We all strive to provide the best service possible and its nice to know their efforts are recognized. thanks again!"
Ashley Kent
December 6, 2022
"**Update: I recent had a mishap with the billing system where it didn’t let me pay to renew my policy and I called Rick’a team and spoke with Gabby. She immediately looked into, but while she was doing that she sent me a new ID card so that I was still covered. She called me back the next day and let me know something happened in the system but they extended the payment date til the following month due to it. On top of that she looked over my policy and noticed my rental car wasn’t the best option and went through them with me. She got me a better rental option and saved me money. I contacted her about two weeks later asking for a quote on my other truck I have and she came back right away with one that met all my coverage needs and saved me more than 150 bucks every 6 months. It also then gave me a multi car discount which came up with almost another 100! If you need any help I highly recommend you speak with Gabby!!! ****************************************** Rick and his team are amazing! I have had State Farm for about 20 years and have had many different agents but none as good as Rick. I had a problem with handling my life insurance policy through an old agent when I lived in Oklahoma and asked Rick if I could transfer the policy to him and have him help me. He jumped right in and started making calls to get the policy transfer and to take care of what I needed. He always responds super quick to my emails and makes sure I have everything I need! When I set up my auto with his team they even sent me a thank you card with a Starbucks gift card. They called about a week later to check in and make sure everything was good and I had everything I needed! I will only work with Rick and his team now!"
neal wiser
August 26, 2022
"Rick altheide is one of the most unprofessional insurance agents I have ever had the misfortune of dealing with. He created a rental policy that I was told I didn’t qualify due to not being able to provide info on a previous claim from a different insurance company .I never signed up or agreed to the policy also. And for the past 2 months I am still getting billed and when asked if I could get a letter showing that policy was canceled he told me eventually and hung up that phone after I started yelling. Stay far far away there are many other State Farm agents in Elpaso"
12saintp
May 16, 2022
"Rick Altheide is one of a kind. His personal touch with his customers is first class. He has an amazing staff that is always friendly. I insure everything from my home/cars to jewelry/golf clubs. If I ever have any questions, he is there to answer them for me. He is like family! I highly recommend his agency."
"Thanks Ryan. We definitely want you to feel like family. Thanks again for the vote of confidence"
Benjamin Aponte
May 9, 2022
"Rick, Gabby and staff are always responsive! When need to make any changes to policies or even just questions they are always available! My parents have been with them for 20+ years!"
"Benjamin, I appreciate the kind words and your families dedication and loyalty to our office. It's always a pleasure doing business with your family"
Joann Ameen
September 20, 2021
"The best StateFarm agent ...Rick and Gabby are very knowledgeable and attentive to their clients. They have a awesome staff. They took care of me in my recent auto accident."
"Thanks for your kind words, Joann! I am happy to hear that you had a great experience with your claim. Looking forward to the next time you stop by!"
gil rodriguez
January 22, 2018
"great service."